Out of the Closet - West Hollywood - West Hollywood, California

Nao Yamagishi

ウエストハリウッドの目抜き通り。駐車場は裏側にあって家具や雑貨、本のコーナーに直結。服はサンタモニカブレバードからが入りやすい。きちんと項目別に整理されて見やすいし、状態の良くて良心的な値段。派手なものが欲しい時に寄ってみるといいかも。HIV基金とつながっているそうです。

Mischa Irwin

Donations drop off stops at 6pm.
Was told "Just for my information" when I just went over at 6:20.
Please AHF, put it on your donations website. Because, when I'm donating stuff and getting lectured, it doesn't feel good.

samantha navlyt

Very disappointing experience.. I came in looking for some jeans, and their selection was lackluster at best. Nothing was organized by size, and many things were half hanging on the hanger, making it very hard to look through their selection.
After finding two pairs of jeans I asked to try them on, and was told they don’t have a fitting room, but that I could try them on in the middle of the store, which was a very strange thing to tell customers. I was clearly uncomfortable trying on jeans in the middle of the store, so I asked what the return policy was, and she told me that I could return my two items so long as they had the tags and were returned within 48 hours. Well after going home and trying on the jeans, I realized they weren’t for me, so I went back the next day to return. When I came back I was told that they never accept any returns. I explained that the employee the day before told me that I had 48 hours to return my items, however the employee refused to accept my return despite having all the tags on and the receipt and proof of transaction. If you’re going to tell customers about the return policy, then you really need to keep your word and honor that. Had I been told the truth that I could not return, I’d never have purchased anything from here. Honestly felt duped, and their employees were rude and not at all helpful or sorry.

UPDATE: despite the company “reaching out” to escalate things, as you can see below, I’ve never heard anything back from them. I tried reaching out to them using their provided email, and they’ve just never responded. Sure seems like a scam to make it look like they care when customers have issues.

Josh E

Not sure if it just the location but the actually have nice stuff! A good selection of clothes for men and women, although I’m a little bummed that there isn’t a book/movie section. The Halloween costumes they make for the storefront are absolutely beautiful

Josh G

Heard a lot of great things about this place but maybe it was an off day. Product selection wasn’t so great for men…was a lot of fast fashion brands like Zara and H&M. Nothing organized by size and a lot of tags either cut off or difficult to find sizing. Biggest issue is that they have all that space and no dressing rooms. You don’t organize the clothes by sizing but you also don’t have a fitting room to check if things fit. Not a good combo and the advice to try clothes on on top of my own clothes doesn’t work with pants or when there’s no area in the store to even do that. Not a prude but not entirely sure everyone wants to see me in my underwear trying on pants. Will try again but didn’t live up to the hype.

Madison Mavis

I pop in to Out of the Closet at least once a week, and I have been delighted on many occasions by the product selection. The store is organized and merchandised well, the staff is very friendly, and 4/5 times I visit, I find something completely unexpected!

Sophia Chabo

I was expecting a lot more from the photos, and there are some, but only a handful of circle racks and two wall racks for women's clothing. Nothing was organized by size, and there was very little variety in sizing. But the pricing of the items was good and I didn't notice any fast fashion items which is great. Also no dressing rooms? I didn't get anything, I just wish there was more size variety, options, and variation.

James Frost

I love the fact that donations go to a good cause, so I always bring my stuff to OTC. They are always kind and friendly and willing to help. Shopping is easy, too. It's a second-hand shop, so hit-or-miss is to be expected, but the people are always nice. I highly recommend.