Arc's Value Village Thrift Store & Donation Center - Richfield, Minnesota

Stephen - Not Steve

A store that sells mostly clothing WITH DRESSING ROOMS!

It’s humbling enough to have to buy used clothes but that place that’s the opposite of “Bad Will” decided, instead of taking 2 minutes to try something on, we had 2 weeks to return it if we leave the tags on em have the receipt. You know, that place we all should never buy clothes from again.

Here, I didn’t even need the receipt, necause they fit. I was in and out in 10 minutes.

Leziga Grace

I like shopping secondhand for the environment and this store was really easy to navigate. I knew exactly what it is I wanted to find that day which can sometimes require trips to multiple stores, but I lucked out here. Again, it came to great organizing for how the shop is set up. I'll definitely visit again when I need to replace a clothing item.

N E McDaniel

I absolutely LOVE Arc's Value Village....I find SO many inexpensive items to craft with/repurpose! EVERYTHING from photo frames for the wall to the Witch's Apothecary, to table decor was purchase from Arc! Thank you for being my FAVE thrift store.

Lloyd Scott

Arc's is my local donation center the people that work there are great they work there for years I got in exactly at 4:00 p.m. they're very considerate I was bringing skis they do not take skis. I went to a store they do not buy used skis or back by back plan. I dialed 211 the United Way and they couldn't find anybody who wanted skis snow skis water skis any skis.

Holly Nowak

My friend just shared a similar experience with me, which compelled me to leave this review. I used to shop here once a week, sometimes more. However, now I only stop in this store MAYBE once every three months. The quality of the items has declined, but the prices have increased, sometimes by an unreasonable amount for broken, damaged, super old or clearly very worn items.

Most of the employees are very pleasant, accommodating and nice. What really stopped me from coming in was the very rude and often unprofessional and unpleasant male “manager” whose name starts with V. If you shop there, you know. Let’s refer to him as “infant” because it nearly rhymes and seems appropriate.

He is abrasive, arrogant, rude, feels like he has some sort of authority over you and acted (how I felt was) completely inappropriate with me. It was very obvious to me that he was following me around the store for most of the time I was there, which was confusing to me, but whatever. However, as a female, I do not appreciate him banging on my dressing room door while I’m UNDRESSED, yelling for me to get out “because they’re closing in 15 minutes.” I had been in there for 2 minutes with only three items! I also don’t appreciate that when I did come out, he was waiting there for me and immediately bombarded and accused me of stealing a shirt before I entered the dressing room and said something like, “if you’re caught again, you’ll be banned from the store.” He told me he had “video evidence,” which is an outright lie (because it doesn’t exist!)

He didn’t even apologize when I put the shirt on the put-back rack that he had just accused me of stealing. I left my cart there, didn’t purchase anything and left the store in near tears with extreme anxiety. Unacceptable, disgusting behavior from a MAN who works retail towards a WOMAN and PAYING CUSTOMER who has spent hundreds, maybe thousands of dollars at your store. It’s no surprise to me overall that this store can no longer find employees to be able to stay open past 6PM.

No longer choosing to give them my hard earned money is no loss to me. DO BETTER, ARC!

Darryl LeVells

Great finds at terrific prices in such a small space. Can't wait for more furniture to return. Found great oversized Army bag for few days travel. Back massager too.

Lucy GeeCee

There was only one cashier who was so distracted and disorganized; I was second in line and I waited at least 15 minutes as she slogged through a simple single-item transaction. I was overcharged and had to firmly and repeatedly insist that it was rung incorrectly. The clerk (E**o), kept arguing that it wasn’t and, shockingly, could not figure out how to systematically check the product against the receipt to verify the error, even when I tried to help.

Another clerk (V*t) represented himself as a manager (he’s not) and was so extremely rude! I had experienced his rudeness once before when I was making a donation.

The store stock was so depleted, as others have also noted. Maybe other donors have been treated rudely when donating and have not returned!

This used to be a favorite place to both shop and donate. No more…I’ll never go back.

Kendra Oxendale

I love Arc's. I shop the Bloomington & Richfield stores 3-4 times a week and am always amazed at the great things you can find.

As an organization I would really take a look at having the manager Vincent as a customer-facing employee. I had an interaction yesterday that was the most condescending, pompous, and abrasive interaction I have experienced. I'm still thinking about it a day later which is why I'm posting a review. Other customers surrounding me were all flabbergasted at the way I was spoken to by a "manager". It seems based on the reviews below that this may be a common situation. I've often overheard communication from him to other customers, but this is the first time it was directed at me and it is absolutely not okay to speak to customers, or any human for that matter, in this way.