David Atkinson
1/5
I own a used car dealership and we had lost a simple non programmable key for an older pickup truck (2001)additionally I’m aware that Chrysler doesn’t provide the key codes to locksmiths and the only option is to visit a Chrysler dealership and provide the VIN#.for the vehicle.
When I called I explained that I’m a used car dealer and have been for over 15 years. They stated that a title, drivers license and dealership license showing company ownership is needed.
When I arrived at the parts counter I stated I had just called about getting a key cut and provided the required documents and corresponding pictured legal
ID. The parts department manger an older white haired gentleman refused to honor my state issued legal ID and documentation and refused to cut the key.
I was treated VERY differently than I was via the phone.
The gentleman and a say that loosely was EXTREMELY and rudely dismissive of me and began telling me it’s the policy of the owner of the Fred Fredrick Chrysler that they can’t cut any keys and unless I registered the vehicle in MY name and only then can he cut the key and I would need to book an appointment through the service department and pay a labor rate for cutting a NON programmable key.
I said thank you and left, when i returned to my office I called and was told to speak to Chris Fredrick, once I spoke to Chris he said he has known the parts manager for 35 years and knows he is an abrasive person and didn’t seems to be concerned with his treatment of customers and his concern with fraud. How is fraud involved when you provide the documents they requested?
Chris had NO interest in even looking at my documents.
. I call BS , used car dealers don’t register vehicles In their names and are not required to do so. I wasted time out of my day, providing documents they required.
I did not come there to be treated with a level of condescension contempt and disrespect the documents were hastily reviewed’ and I was dismissed. I am very dissatisfied and disgusted with this treatment and the subsequent refusal to address the behavior of an employe that represents their company, this behavior is unacceptable.
These guys aren’t the only game in town , do yourself a favor and spend your hard earned money with a Chrysler dealer that values their customers and customer service as priority ONE.
I’d strongly recommend choosing ANY other Chrysler/jeep/dodge dealer.
