Hope's Treasures Sterling - Sterling, Virginia

Brianna Dunmyer

Such a great thrift store with friendly staff and amazing pricing! I’ve been to this store several times and have never had a bad experience. For the amount of stuff in their store, it’s very organized and well kept. They have plenty of clothes, shoes, home decor & more. 10/10 would recommend checking this place out if you’re in the area.

M McVicker

This location has been here for years and was very nice several years ago. Went there this weekend and was majorly disappointed. The store has a musty odor and the selection was the pits. All I saw was garbage and junk. I know this location gets great donations, but where do they go? Not on the sales floor. Probably will not go again or donate here. So sad.

Yacquelin Maritza Skousen

The people working inside the store are very sweet, my issue with this store is the donation person in the back of the store. Multiple times he has rudely turned me away from donating items in great condition. I’ve also seen him take things that I’ve donated and place them in his own vehicle. I didn’t confront him about it because he’s been a bit aggressive in past interactions. I’ve finally decided to drive another 15 minutes away to donate to another store where they are courteous.

Victor Tan

My goodness, where do all the negative reviews come from? Been living in the area for ages and have been to both this one and the Ashburn one.

These stores are staffed by volunteers, not marketing and retail experts. The pattern that I've noticed is that many items that don't sell are eventually reduced in price but I can't guarantee that every single one of them get treated to the same price reduction schedule. It isn't as if they have all the SKUs in an inventory system and go about systematically pricing everything correctly from the get go.

If something is priced incorrectly, it won't sell and eventually they should notice it. I get the feeling that some might be just upset that they couldn't get some item at dirt cheap prices just because it was priced just above their bargain hunting instincts. Hey, everyone loves a great deal but no one has a right to one when they feel like it.

Go there as a place to browse. Be flexible and don't have huge expectations. If you want regular retail environments, go to a regular retail store. If you want to take it easy and hope for the serendipitous, then maybe this could be the place some day. I always enjoy my visits even if I never end up finding or buying anything.

Oh, couple more things... this store is in Sterling, not Leesburg so keep that in mind when reading the reviews. Also, last I understood they take donations for sale, not passing on to the poor - so No, they don't have to accept everything. Maybe you should ask what they do accept before you assume that they ought to take anything you happen to have.

Shannon S

I was in this store yesterday with my 2 year old. The store was absolutely filthy and so were a lot of things being sold. I dealt with it and purchased a few items anyway. ALL but 1 things were either missing pieces or didn’t work! I’m very disappointed and so was my son (the items missing pieces were for him).
2 puzzles- missing pieces
Humidifier- leaked water all over my island and carpet
Toy trash truck- the only thing that worked

Nic Walsh

There was one very nice donation employee today 11/28 even though he couldn't take our fruniture he was very kind. Please let him know about his good review! Didn't get his name.

E Repair

Horrible customer service. Manager is very rude.
I have given several thousands of donations to this place and will never donate again.
Manager and employees at this place need to understand that because of our donations they are getting paid and have a job. Please be respectful to everyone, especially the manager.

Nikki Connelly

I had such high hopes for this place but it was just awful. The customer service was horrible. First, I asked the sales associate behind the counter (who was on her phone) to please show me a few necklaces. She proceeeded to have an attitude as if I was bothering her. Next, she left the necklace forms on the counter and I decided I didn't want any so I walked over to the other jewelry case. I left the necklaces right there as I didn't want to interrupt her complaining session to another lady about how another employee rearranged the jewelry case and messed everything up. Lastly, she saw that I left the necklace forms with the necklaces on the counter and looked over at me and said, "UMMM," with a snarky tone that I had taken something. I lifted my hands up and proceeded to tell her that I had nothing. There were several more pieces in the jewelry case that I wanted to look at but that experience was so god awful that I decided against it and left. Very upsetting.