Once Upon A Child - Tampa, Florida

Courtney Mitchell

READ REVIEWS! before waisting your time. I drove 25 minutes after hearing this is a good kids resale shop. What a joke! I called before hand and asked when they take items. They told me to make sure everything is washed, wrinkle free and put in a sturdy bin. I did just that before leaving. They gave me stuff back thrown in a box and said they do not take items with stains. They must be blind because none of them had stains. Also while I was browsing the store waiting they had MANY items with stains on the shelf that looked like something pulled from a dumpster. Really disappointed.

Gabrielle A

I don’t know why I bother coming to this store. Some of the employees lack customer service skills. A lot of the times they are standing around chatting and if you ask them a question, they stare at you as if you’re stupid or act annoyed that you interrupted them. One employee in particular named Gabby has been rude on more than one occasion. The most recent was I called to see if they had a particular item and instantly she tells me no without even checking. I had already planned on going to the store but thought I’d call to check then ended up going an hour later for other things only to find they had a few of the items I was inquiring about. Thought that was odd but I chalked it up to maybe she was too busy check at that moment, however she could have asked another employee to check.

I don’t end up getting the item but end up buying something else. As I’m standing in line waiting to be checked out, the customers in front of me leaves, she tells two other customers that they are next and could come get in line to check out before me. I honestly thought it was rude and said “I was next” but was completely ignored. I honestly did not want to make a big deal out of it thinking maybe they were next in the other line however, I did not see anyone else standing in line. If that was the case, then proper communication could have been given as I would have understood. It has been too many little things with the lack of customer service at this place that I honestly don’t plan on coming back. I would rather drive a little further to the Tampa location instead.

Steve Sharkey

Unfortunately?I can't say I or my wife ever had good experiences shopping in this filthy, grimy, unkept little, crammed store especially in the shoes try-on with bench area. The floors aren't ever cleaned so the grime is thick as found on the bottom of our daughter's bare feet. I needed to scrub with 4 paper towels to get them cleaned so she could stop itching them. They'll do their best to give you close to $0 for your trade-back items even if spotless & the std. excuse is "we can't accept them due to stains that don't exist. I see this franchise going bankrupt even though they probably pay minimum wage or less per hour. They really deserve 0 stars but I feel sorry for the employees who aren't provided with any cleaning supplies or mop. DISGRACE with young children being exposed to unsanitary conditions. Hello Pasco or State of FL Health Dept. - it needs shutting down until they do something!!!!

Sarah Gonbare

I drove 40 minutes after hearing this is a good kids resale shop. What a joke! I called before hand and asked when they take items. They told me to make sure everything is washed, wrinkle free and put in a sturdy bin. I did just that before leaving. Not only did they offer me $26 for a huge box of gently used clothes, they gave me stuff back thrown in a box and said they do not take items with stains. They must be blind because none of them had stains. Also while I was browsing the store waiting they had MANY items with stains on the shelf that looked like something pulled from a dumpster. Then I asked if my son could use the restroom and they told me he had to wait because someone was in there. We stood by the bathroom door for 20 minutes waiting only for staff to let someone else in the bathroom that was not even occupied!!! Won't be back and will never recommend.

g d

Absolutely love this location. Prices are always affordable for quality items. They have the best selection of brand name items in good condition compared to other locations. The girls here have amazing customer service. 10/10 location!

Brianne Rojas

The bigger items such as strollers and baby swings etc are in much better condition than the one in north Tampa. The only downside is trying to ask for help is impossible as some of the employees are more interested in conversing with each other than helping the customers.

jessielyz silva

I had a fantastic shopping experience at this retail store! Their pricing is incredibly competitive, and I was pleasantly surprised by the great deals I found. The wide variety of products available at such affordable rates truly impressed me.

Not only did I get excellent value for my money, but the store’s staff was also friendly and helpful. They assisted me in finding what I needed and even suggested some additional items that were on sale.

I appreciate a store that understands the importance of offering fair prices, especially in today’s economy. This retail store has definitely earned my loyalty, and I’ll be returning for more great deals in the future. If you’re looking for a place where your money goes a long way, this store is definitely worth a visit!

Jessica Smith

Great, friendly staff and wonderful items, but can’t stand the strong fragrance - I get a headache every time I visit. I feel bad for the staff and all the women (including myself) and children who are in and out and breathing the carcinogenic “air purifier” which is so toxic. I would love to see some change (and rate higher) and I’ve even complained but it’s like a thing with these chains/franchises. Stop the spray! We have enough cancerous things in our environment.