Plato's Closet - Euless, TX - Euless, Texas

Ron B.

Staff was VERY FRIENDLY and explained the process very well before providing an offer. Even though the offer was super low almost insulting i understand the system. Id rather just give my unworn vans shoes to goodwill for free. Again the STAFF WAS GREAT, the offer not so much. ($6) lmao!

Angel King

DOUBLE CHECK YOUR ITEMS!! I’ve shopped/sold here for years. Today I was given an offer for clothes, I even went through the bin of stuff they were buying and told the young lady I didn’t think it was my stuff. She assured me it was, my kids sometimes pile extra stuff in bins, I assumed she was right. By the time I got home, they had called me to tell me they messed up and asked me to come back with the money. I did, I would want someone else to do that for me (and it’s not the seller’s fault). They told me over the phone they would go through my items and give me an offer when I came back. I went back an hour later, returned the cash & they told me I had no offer. My bins & bags looked EXACTLY the same as when I dropped them off…. What are the odds someone folds and stacks 4 trash bags exactly the same as I did. She then offered me “Platos cash” for less than half of what the cash was. I’ve never had this happen here before but I feel they could have handled this better. Always double check your buys!

Jenny D (Citybird_Adventures)

Great selection of name brands, clean and organized and nothing looked too beat up. I stopped here while visiting the area from out of town. I did really well on this trip and even got a beautiful necklace from their case for only $25. When I wear it I will update this post!

Mariah Prather

I was a bit hesitant to come to this location because of the reviews, but I am glad that I did. Despite not many of my items being chosen, the staff members were very friendly! They even helped me take my bins and bags back to my car. Overall amazing experience!

Paige

My daughter had an encounter with a manager a month ago and I left a review because I didn’t want other people to have the same experience. Since the review we moved on and put it behind us. Unfortunately, it seems some people find joy in wallowing in self-pity from a review. Almost a month later and I find myself again warning people. Since then, I’ve personally bought and sold to Plato’s and had a positive experience, too bad that euphoria was short-lived. My daughter and her friend went in to sell and buy items, while there she is asked about the encounter with that manager and she stated she did not want to talk about it, and they have read the review. Since she felt no need in discussing the incident with someone that it did not involve directly and she had moved on from the incident shortly after she walked out of the store that day, they banned her. I called and spoke with a manager and asked why she was banned over something I wrote and that she didn’t have knowledge of until after the fact. The manager advised me she asked her to talk about it and she refused then proceeded to tell me my review was harsh and the manager in question is a nice person. Well, even the nicest people have bad days. I again asked why she was banned for doing nothing and that they could ban me, I don’t care.

Banning someone over a review they didn’t write truly shows how poorly this store runs its business. It appears these managers use bullying and intimidation to run their business. I inquired if they banned everyone that left a negative review and she became irate and defensive refusing to answer, so I gave attitude back used a couple of not-so-nice words. Was that the best way to end the call? Most definitely not, however; at the point she banned her over something I wrote AND over not wanting to rehash a situation that didn’t even involve that manager, which she’d moved on from, you’re going to get treated as rudely, and disrespectfully as you treated her. Why this other manager felt the need to discuss something that didn’t pertain to her and was in the past is senseless. Maybe she wanted to stir the pot, maybe she wanted to try to intimidate her, maybe she wanted to be nosey, or maybe she needed to feel like she had some type of control and power over her because she doesn’t that in her own life, who knows. She’s just a small, irrelevant subordinate who attempted to cause strife in a young girl’s day and all she really did was show that this Plato’s has a standard they hold their employees too – a subpar standard.

It's obvious when reading other reviews that the majority who leave a negative review get attacked by management and no apologies are given. It’s never the manager’s fault and everyone who encounters issues and/or poor attitudes are just belittled for stating their opinion and feelings on how they were treated, which is their 1st Amendment right. Operating a business where you don't care about the customer's experience or whether they make purchases must be incredible. Above all, it must be amazing to be such flawless people that you never experience a bad day, never say something and have it interpreted incorrectly, and most importantly, you never make a mistake. I now see why Plato's is included among the Fortune 100 Best Companies to Work For—wait, it's not; I made a mistake.

Ultimately, the original manager in question had ample opportunity to contact my daughter and apologize, clarifying that her remarks weren't meant to come off as impolite. She chose not to do so, which speaks volumes about her character, or lack thereof. Thankfully, other Plato's aren't managed by a group of inept people who obsess over past events, and who seem to be looking for opportunities to harass of young girls.
I highly urge people to avoid Plato’s unless you want to take your kids there to witness firsthand what happens when they decide to grow up to be resentful, uneducated, lacking in common sense, and self-worth, which would then become a learning and educational experience for them.

Alix Gleitz

I typically don’t think like leaving negative reviews because my experience at a business is short-lived and I move on with my day once I am done there. I felt this review was necessary so this action is brought to the attention of management and does not happen to other customers in the future.

I brought in a laundry basket full of clothes that were neatly folded and presentable to the person who would be looking through my items. When I got my basket back, the pictures below depict how my items were returned to me. As stated above, my items were neatly folded when I brought them in. Many of the items are now heavily wrinkled due to the inaction of returning the items to me as they were initially brought in.

Bree Hanson

Terrible experience ! went here to sell some really good in style some brand new even pieces of clothing and they were not accepting clothing to buy due to low staff the first day and when I came back the following day they literally wasted my time and didn’t buy a single item! I was appalled and wouldn’t recommend this place ever

Isaac Garris

You can spend $50 - $100 and have any entirely new wardrobe. It’s great. Whereas, if you go shopping it any store in the mall, it’s like $100 for a single pair of jeans.