Ash Cole
5/5
I love this shop and visit weekly at this point. I’ve never felt uncomfortable there even when I’m coming in looking like a gremlin who has been fed after midnight. I’ve always found really incredible buys and most of the time the pricing is beyond reasonable. I’ve had a few things that I’ve purchased be on the higher side of what they should be but usually I just skip those items if I’m on the fence and then can find them in clearance a bit later.
I’ve found so many of my favorite pieces from here. The entire outfit worn in this family photo is from here along with so many great pairs of shoes. They’re always friendly and helpful. In fact I’m heading there today because I hastily purchased items without trying them on and of course need to return stuff. The return policy is store credit but that’s fine with me since I’d be spending it there anyway.
You DO have to put in the effort and sort through the items. You WILL have to take your time. It’s a lot to go through and sometimes items are in the wrong sizes where people put them down but that’s just retail.
WEEKENDS ARE SO BUSY HERE. I avoid it. I only go weekdays and generally it’s a much more pleasant experience.
I think a lot of the reviews that are negative are truly practicing Hanlon’s razor. “Never attribute to malice that which is adequately explained by stupidity.” Sometimes people just are having a bad day, sometimes other customers are rude, sometimes your clothing aren’t what they’re looking for, and sometimes you have to understand that a business cannot offer you what you’d like for the items because they’re also a business that’s trying to make money. If you are wanting more then try other places or sell them online yourself.
Not saying that they can’t have an attitude or whatever but generally most of the reviews I see that are negative are definitely more a reflection of the poster versus the staff.