Westgate Used Parts - West Monroe, Louisiana

Nolan Roberts

Drove it for a day and it was running hot, tried the thermostat and this is what it looked like. Then there's this o-ring job on the thermostat housing. Tried talking to the man but he never called me back, hardly tried to help. Less than 200 miles driven since I got it.

Edit: Failed to mail my title to me twice, forcing me to pick it up there only to find out at DMV that it's been in two wrecks after being told it was clean.

Sterling Stroud

Had a good friend of mine and co worker names Nolan Roberts and he will have a review on here as well with pictures, but I am a service manager at an equipment dealership. Nolan drove the vehicle 30 miles and began running hot, upon further inspection somone had put stop leak in engine stopped up radiator and thermostat, possibly engine coolant ports, so far nothing but the run around, I was informed that the owner was notified and just dismissed it, extremely poor service, couldn't se myself buying a bicycle here. Look for his review for pictures, I'm sure if you buy a car with a small problem they might make it right, but if you get one that has more labor to fix than it is worth you will definitely get the silent treatment. Not gonna mention salesmans name I Do not believe he is at fault, only the owner.

Jameishia brandley

I bought my truck from them last year & it's still running like new, great customers service & VERY PATIENT, if I wanted to test drive 100 times they would have let me, ll be back soon!

Brenda Ivy

They won't take debit card or credit card over the phone, drove almost 40 miles to pay them in person. Used debit card and they charged $20 for processing?
That was on Wednesday. Called Thursday and they hadn't had time to pull the part, call back this afternoon. Called still wasn't pulled. Called Friday same story. They closed Saturday and Sunday. Called Monday they didn't have it pulled, Called that afternoon and they hung up. Called Tuesday not yet, went that afternoon and sat for over an hour while they pulled it. Got it put in and part worked!!!! Just don't be in a hurry to get your part!!!!

Larry Roy

Anytime I've gone to Westgate for anything vehicle related, I have not been disappointed...even when they haven't had a particular used part. Why? Because they don't believe in wasting time, yours OR theirs. Speaking of time, be warned, you may have to wait awhile for unscheduled, walk-in service, but that's because they stay unbelievably busy. Also, don't expect a warm hug and smile. They are brisk but courteous, to the point, yet respectful. In short, they are fair on prices, firm on rules, and surprisingly helpful concerning dire circumstances.

Chelsea Bradshaw

It's alright if you got time to spare waiting around on them to get you what part you need. He said I'll have it ready in 30 minuets..... yeah right. 2 to 2½ hours later he finally brought it on out. Smh.

david zeno

Very unprofessional. I was quoted a price over the phone. When I got there I was told a completely different price. The manger was very very unprofessional and borderline racist.
I tried to negotiate with the manager and was told to stop begging. The only thing saved him was the metal bars that was between us.
I will NEVER do business with these lying, ignorant people again. I would never recommend them to ANYBODY.

#SimpleServices

Tried to go get a motor and transmission and was lied to on the phone and ignored when I got there. When I did get to speak to someone they was very rude, and quick to tell me to get out of the little run down shack they use as an office. DO NOT reccomend, definitely would use any other auto part supplier in the area before i would them or even recommend them. Also had a friend prepay for parts as well and his experience was quite unpleasant as he described it to me. The waiting times was unreal, the parts he did receive was caked in mud and rust from what it looked to be as sitting in a mud puddle for some time. He kept having to go and find someone and asking when he would receive his items that was paid for. Very poor customer service over all.